Updated: August 3, 2023
Vesync (Singapore) Pte. Ltd., its subsidiaries and/or affiliates ("Vesync", "we", "us", or "our") know the importance of privacy to our customers. This privacy policy describes how Vesync collects, uses, discloses, transfers, and stores your personal information at https://levoit.com.au/ (the "Website"). This privacy policy does NOT apply to the products and services offered by third parties or linked to third parties and websites.
The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data includes information about how you use our website, products and services, browsing history, content of posted reviews, complaints and/or advice, and any messages sent to us.
- For more information about the cookies we use, please see https://levoit.com.au/pages/cookie-policy.
- Communications Data includes your communication preferences, records and copies of your correspondence (including email addresses and phone numbers).
- Other information you provide for us.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
We do not provide services for children. If you are under 18, you may use Vesync’s services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. Should a parent or guardian have reasons to believe that a minor has provided Vesync with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable services.
Collection of your personal data
We use different methods to collect data from and about you, including but not limited to:
- You provide to us directly. For example, you may give us your Communications Data when you give us feedback or contact us.
- Automated technologies or interactions. For example, as you interact with our website, we will automatically collect Technical Data and Usage Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs, web beacons and other similar technologies. For more information about the cookies we use, please see https://levoit.com.au/pages/cookie-policy.
Usage of your personal data
We use the information we collect about you or that you provide to us (including personal information) for the following purposes:
- Provide our website and its content to you;
- Provide you with information, products or services you have requested.
- Fulfill other purposes provided by the user.
- Notify you about changes to the website or any products or services that we offer through the website;
- Enable users to participate in interactive features on the website.
- Improve the quality, reliability and responsiveness of our website.
- Improve the user's experience of using the website.
- Identify problems with the website.
- Any other method described by us when you provide it.
- Other purposes with user consent.
Sharing and Disclosures of your personal data
Vesync may use our subsidiaries, parent companies, affiliates or contractors, vendors and partners, developers, to provide products and services to our users and to assist with marketing, billing, payment card processing, data analysis and other support functions.
We may share or transfer personal information about you in connection with an acquisition, merger, reorganization, or sale of business assets, or in the event of bankruptcy, or during negotiations leading to such an event.
We may also disclose personal information in the following cases:
- To comply with a court order, audit request, law or legal process (such as responding to a governmental or regulatory request);
- To enforce or apply our Terms of Use and other agreements (such as for billing and collection purposes).
- To protect the rights, property or safety of Vesync, our customers or others. This includes exchanging information with other companies and organizations for purposes such as fraud prevention and credit risk reduction.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
We will retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your legal rights
Where applicable, under certain circumstances, you have one or some rights under local data protection and privacy laws in relation to your personal data:
- Request access to your personal data (commonly known as a "data subject access request") - This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of your personal data - This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data - This enables you to ask us to delete personal data where there is no good reason for us continuing to process it. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Other right subject to local privacy laws.
If you wish to exercise any of the rights set out above, please contact us.
Changes to the privacy policy
We keep our privacy policy under regular review. When there is a material change to this Privacy Policy, we’ll post a notice on this website at least a week in advance of doing so.
Contact Information
If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:
Our local representative in Australia
VESYNC (AUSTRALIA) PTY. LTD.
Address: LEVEL 7, 1 O'CONNELL STREET, SYDNEY NSW 2000
Email address: privacy@vesync.com