FAQs
Where can I buy it?
Levoit are sold at JB-HiFi OFFICIAL STORE . You can buy it in online & offline stores.
What should I do if there is a problem with the product?
If there is a problem with the product you purchased, our customer support (support.apac@vesync.com) will provide support. When contacting us, please prepare the following information in advance. ① Screenshot of order details, photo of purchase receipt or receipt. ② Pictures and videos that help explain the problem.
What accessories does this product come with?
Please check the specifications on each product page.
What is the product quality guarantee period?
All Levoit products officially sold in Australia come with a 2-year warranty. If a product malfunctions within the warranty period, we will repair or replace it free of charge, so please contact our customer support.
Please let me know contact information for customer support.
If you have any questions regarding product purchases or after-sales service, please contact the support desk below. support.apac@vesync.com For other inquiries, please contact the relevant contact below. Corporate Customers: sales.apac@vesync.com Media personnel: april.li@vesync.com
Where can I find my serial number or model number?
It can be found on the label on the side or bottom of the product.